Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • North America : 6 - 10 business days
  • Europe : 2 - 5 business days
  • Australia, New Zealand and Oceania : 10 - 15 business days
  • Asia Pacific : 10 - 15 business days
  • Latin America and the Caribbean : 6 - 10 business days
  • North Africa and the Middle East : 5 - 10 business days
  • Sub-Saharan Africa : 8 - 12 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 3 days of delivery

Ship items back to me within: 14 days of delivery

Request a cancellation within: 2 days of purchase

But please contact me if you have any problems with your order.

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact me if you have any problems with your order.

Frequently Asked Questions

Wholesale availability

Yes. For wholesales I need to learn more about you !
Please send me an email with your name, adress, company name, phone number and the place where you want to sell my items !
It is a pleasure for me to work with new stores !
contact@jenniferdecaux.com

Shipping

We ship wolrwide. Items ship safely from Paris or Marrakech.
You automatically received a sending notification with a tracking number.
Feel free to contact me if you need some help with your order.
It will be a pleasure to answer your question.
contact@jenniferdecaux.com

Can I customize my order ?

Yes contact us !
our number : +33 6 42 20 53 45

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